2019-12-21 website (hereinafter – “we”, “us”, or “our”) informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data.

We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms used in this Privacy Policy are accessible from

For all our services, the data controller is this website:


Your personal data controller is 1StopVAT, a private limited liability company incorporated under the laws of Lithuania, legal entity code 305405450, address A. Tumeno 4 Street, Vilnius, the Republic of Lithuania.

Please note that we will provide our services only through our website.


We collect several different types of information for various purposes to provide our services to you.


  1. Personal identification data: full name, address, phone number, and email address.
  2. Financial data: tax ID, VAT number, bank account number, invoices, and credit notes.
  3. Device – specific data: IP address (to comply with EU VAT rules for e-services).
  4. Log data: referring URL and domain, pages visited, geographic location, preferred language used to display the webpage, and date and time when website pages were accessed.


We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of cookies we use:

  1. Session Cookies.We use Session Cookies to operate our service.
  2. Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
  3. Security Cookies.We use Security Cookies for security purposes.


We use the collected data for that purposes:

  1. To provide our services;
  2. To notify you about changes to our services;
  3. To provide customer support;
  4. To detect, prevent and address technical issues.


If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.


We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  1. Companies in our group, as sometimes different bits of our group are responsible for different activities;
  2. Companies that do things to get your purchases to you, such as payment service providers;
  3. Professional service providers, such as website hosts who help us run our business;
  4. Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.



Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


We may disclose your personal data in the good faith belief that such action is necessary to:

  1. To comply with a legal obligation;
  2. To protect and defend the rights or property of us;
  3. To prevent or investigate possible wrongdoing in connection with the service;
  4. To protect the personal safety of users of the service or the public;
  5. To protect against legal liability.


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  1. The right to access, update or to delete the information we have on you.
  2. The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.
  3. The right to object.You have the right to object to our processing of your Personal Data.
  4. The right of restriction.You have the right to request that we restrict the processing of your personal information.
  5. The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  6. The right to withdraw consent.You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).


We may employ third party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may provide paid products and/or services within the service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The current version is at the top of this Privacy policy.


If you:

  1. Have any questions about this Privacy Policy;
  2. Would like us to stop using your information;
  3. Want to exercise any of your rights as set out above, or have a complaint please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

Please contact us by email: [email protected].